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We usually reply within 1–2 working days. If your message is about a video that failed to generate, please include the prompt you used and roughly when you tried, so we can look into it.
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Before you write
- Generation failed? Check the FAQ on the home page — most issues (a prompt that is too long, an unsupported image) are answered there.
- Want better prompts? Try the free Prompt Generator — it builds a polished video prompt for you in seconds.
- Something about privacy? Read our Privacy Policy or email us directly.